Refund policy
Return Policy
At Mara Surfaces, every product is selected with care and quality in mind. If something isn’t right, we’re here to help — within reason.
Returns
You may request a return within 30 days of delivery. To be eligible, items must be unopened, unused, and in original condition and packaging. Returns must be authorized in advance — we do not accept unsolicited returns.
To begin the return process, contact us at info@marasurfaces.com with your order number and reason for return. If approved, we’ll provide a return shipping label and instructions for sending your item back.
Damage or Order Issues
Please inspect your shipment promptly. If any items arrive damaged or incorrect, email info@marasurfaces.com within 72 hours of delivery so we can address it immediately.
Exceptions
Due to the nature of our offering, the following cannot be returned:
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Flooring that has been opened, installed, or cut.
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Custom or special-order items.
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Clearance or final sale products.
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Gift cards.
If you’re unsure whether your item is eligible, reach out before initiating a return.
Exchanges
We do not process direct exchanges. If you’d like a different product, please place a new order once your return is approved.
Refunds
Once your return is received and inspected, we’ll notify you of your refund status. If approved, funds will be returned to your original payment method within 10 business days. If more than 15 business days have passed and you haven’t received your refund, contact us at info@marasurfaces.com.